Volunteering: Frequently Asked Questions

Volunteering to be part of The Power Squad at RLWC2021

How do I become a volunteer?

Applications for The Power Squad closed on Friday 23rd April 2021 at 20:21pm.

What are the minimum requirements for becoming a volunteer?

In order to be a member of The Power Squad you must:

  • Be 18 years old or above on the 1st September 2021;
  • Be able to speak and read English or BSL;
  • Be eligible to volunteer in the UK;
  • Agree to The Power Squad Code of Conduct and pass relevant security and background checks;
  • Complete and attend all required training.

How much volunteering time will I need to give?

Preference will be given to applicants who can volunteer on a minimum of 3 matchdays (excluding Coventry and Tees Valley). 

Volunteer roles

What roles are you recruiting for?

We are recruiting for volunteer roles in the following areas. Some of our roles will be customer facing and others will have an equally important role to play behind the scenes, when applying think about the areas that would suit your personality and skills best.

  • Digital and Media - including volunteers that will assist the accredited media and RLWC2021's digital content team.
  • Event Operations - providing support behind the scenes, playing a crucial role in the successful staging of RLWC2021.
  • Hospitality & Guest Services - welcoming and supporting all of our guests throughout their matchday experience.
  • Spectator Services - engaging with all of our spectators ensuring they have a great day out.
  • Non-matchday roles - including fleet drivers, RLWC2021 HQ (Manchester), RLWC2021 logistics (Manchester) and at training venues across the host towns and cities.

Will all roles be based in a venue?

No. Some of the roles are based outside of the venues where matches will take place, or at other venues across the host locations.

Application and selection process

What is the timeline for volunteer recruitment?

How will volunteers and roles be selected?

We carefully compare the information given at application and interview stages to match the available volunteer positions with the applicant’s preferences (volunteer role, location, availability etc.) taken into consideration. We have received a significant number of applications, so no guarantees can be made as to the role or venue that you will be offered and we unfortunately cannot provide feedback on applications or interviews.

I've already booked tickets to the tournament. If my application is successful what happens if the match(es) clashes with my shift(s)?

We will work with individuals who find themselves in this situation.

If I'm unsuccessful can I volunteer in other ways?

We will endeavour to share alternative volunteering opportunities with any unsuccessful applicants either in the sport or your local area.

My availability has changed since I submitted my application, how do I resubmit my availability? 

If your availability changes please email volunteers@rlwc2021.com and let us know specifically what has changed and what action you require.

Volunteer interviews

Are interviews face to face?

Unfortunately, due to the current pandemic and following COVID-19 government guidance all interviews will be taking place online using Microsoft Teams.

How do I book an interview slot?

You will be sent an email with a link to the Volunteer Team bookings page, which allows you to choose a date and time for your interview. You will need to complete some personal details and once successfully booked, you will receive a confirmation email with your booking details.

Why do I have to have an interview?

Due to a record-high number of applications to volunteer and after receiving over 10,000 expressions of interest, we believe that an interview process is the fairest and most inclusive way to select the team members. Through the interviews, we will have the opportunity to speak to each applicant personally and learn of their past experiences.

What if I cannot access Microsoft Teams?

If you cannot access Microsoft Teams in the first instance, try going to https://support.microsoft.com/en-gb/teams and under trending topics there is a specific troubleshooting section that should be able to provide assistance. If following this you are still having any issues, please email us at volunteers@rlwc2021.com

What do I need to prepare?

The interview will be kept informal and conversational. Please come prepared to tell us about your skills and experience to date.

My availability has changed. Can I modify my slot?

If following booking your interview slot, your availability changes, on your booking confirmation email there is wording ‘Have a conflict?’ Underneath this it says ‘Change your appointment’- you can click on this and change your slot. Please note, RLWC2021 will communicate to you until which date you can change your interview date/time. Following this time we would ask that you email us at volunteers@rlwc2021.com if any issues.

How long will the interview be?

The interview will be approximately 20 minutes in length. There is quite a lot to get through, so please ensure you login to Teams in plenty of time.

Who do I contact if I am running late for my interview?

If you are running late for you interview or having real issues logging in, please get in contact with us via email volunteers@rlwc2021.com

How do I know if my interview is confirmed?

You will receive a booking confirmation to your email address. In this email will be your interview link.

When will I know if I’m successful?

We will be holding interviews from 24 May – 24 June. Following this we need a little time to look through all interviews and assign people to roles. Late July we will be communicated to volunteers if they have been successful.

Who will interview me?

You will be interviewed either by Volunteer Recruiters forming part of the RLWC2021 team, or you will have your interview with a RLWC2021 Staff member.

What do I wear for the interview?

We want you to be comfortable so there is no need to wear anything specific, please come casual!

If I miss my interview, will I no longer be able to volunteer? 

 We require you to give us advanced notice if you cannot attend, for us to be able to make any alternative arrangements. We will manage on a case-by-case basis but if you do not get in contact we will assume you no longer want to be part of The Power Squad.

Volunteer benefits

What do I get for volunteering?

There are a number of benefits to volunteering with us, some of these include being able to meet new friends, being part of the biggest and best Rugby League World Cup and creating a lifetime of memories and experiences. We will also provide training, uniform and our thanks in a variety of other ways.

Will I be paid travel expenses?

No. Unfortunately we are not able to provide expenses.

Will I be able to watch the matches?

Yes. At a break time in your shift, if working inside a venue, you will have an opportunity to watch.

Will accommodation be provided to volunteers?

No. Unfortunately we are not able to provide accommodation for volunteers.

Will food and drink be provided to volunteers?

Yes. Food and drink will be provided.

Volunteer training

What training will be provided to volunteers?

All volunteers will be provided with a full training programme to help them carry out their roles at tournament time.

When will volunteer training take place?

Volunteering training will take place between August and October 2021.

Will I need to attend training in person?

The training programme will largely be delivered online in various formats however, we hope to meet you in person before the tournament when you collect your uniform and accreditation.

Volunteer portal

I can't access/I'm having difficulty accessing the volunteer portal

If you are struggling to access the volunteer portal please contact volunteers@rlwc2021.com.

I've forgotten my password for the volunteer portal

If you have forgotten your password for the volunteer portal you can reset it by entering your username and clicking the 'Reset Password' button. If you are unable to reset your password please contact volunteers@rlwc2021.com.

My personal details have changed. How can I update them?

If your details change you can update them by logging into the volunteer portal and selecting 'My Details'. Here you will be able to update your personal information. Remember to click on the 'Submit' button in order to save any changes.

What do I do if I no longer wish to/am not able to volunteer?

If you are no longer able to volunteer for RLWC2021, please log in to your portal account and select 'My Details', scroll to the bottom of the page and select ‘Withdraw Application’. You will receive a withdraw message on the screen, shortly followed by an email.


Due to covid-19 will the tournament go ahead this year?

We remain positive and optimistic the tournament will go ahead as planned but we are realistic about the challenges and are reviewing the scenarios on a regular basis with government partners.

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