Volunteering: Frequently Asked Questions


I can’t access the Volunteer Portal. 

If you are struggling to access the volunteer portal please contact volunteers@rlwc2021.com. If you are unable to reset your password please contact volunteers@rlwc2021.com 

I’ve forgotten my password for the volunteer portal. 

If you have forgotten your password for the volunteer portal you can reset it by entering your username and clicking the 'Reset Password' button. 

My personal details have changed, how do I update them? 

If your details change you can update them by logging into the volunteer portal, and selecting 'My details'. Here you will be able to update your personal information. Remember to click on the 'Submit' button in order to save any changes.  

Volunteering at RLWC2021  

What do I get for volunteering at RLWC2021? 

There are a number of benefits to volunteering with us, some of these include being able to meet new friends, being part of the biggest and best Rugby League World Cup and creating a lifetime of memories and experiences. We will also provide training, uniform and our thanks in a variety of other ways. 

What kit will I wear for RLWC2021? 

Kappa are our official apparel partner and are supplying our volunteer kit. The Power Squad will all be receiving a jumper and coat to stay warm along with other items that we will be revealing closer to the tournament. You will be required to wear your own trousers and shoes. If possible, please wear black/ dark trousers and shoes. 

Will I be paid travel expenses? 

No. Unfortunately we are not able to provide expenses.  

Will accommodation be provided to volunteers? 

No. Unfortunately we are not able to provide accommodation for volunteers. 

Will food and drink be provided to volunteers? 

Yes. Food and drink will be provided to volunteers during your shift. 

Will I be able to watch the matches? 

Yes. At break time in your shift, if working inside a venue, you will have an opportunity to watch.  

Will I be able to volunteer with RLWC2021 before the tournament starts? 

Yes! RLWC2021 has a series of opportunities for The Power Squad to volunteer before the tournament starts. If there are opportunities coming to your nearest host city or town, you will be notified by email. 

Will I be able to volunteer in Rugby League after the tournament finishes? 

There will be lots of opportunities for you to keep volunteering in rugby league. If you would like more informational please contact - community@rlwc2021.com   

Volunteer Roles & Shifts 

I want to know more about my role.  

We will be releasing specific information about your role in the coming months. You can find out more about your assigned area below: 

Digital & Media Volunteer – Volunteers in these teams will assist the accredited media and RLWC2021's digital content team. 

Operations Volunteer – Operations volunteers will provide support behind the scenes, playing a crucial role in the successful staging of a World Cup. This will involve many different areas from Accreditation to Tournament Guests. 

Spectator Services Volunteer – The spectator services team will be front and centre throughout the tournament; we need your enthusiasm and welcoming personalities across a range of locations within our host towns and cities, engaging with our spectators ensuring they have a great experience.

What times will I be required on my shift? 

Shifts will range between 6 and 10 hours depending on the fixtures that you have been assigned. Shifts on double-header game-days naturally will be longer than single game-days for example. Further information on start and end times of shifts will be communicated at a later date. 

I now can’t make one of my assigned shifts 

If this is the case, please contact volunteers@rlwc2021.com  

I want to volunteer at more shifts, is this possible? 

Thank you, but unfortunately this isn't possible. We have filled all our roles with our fantastic Power Squad members. We also have a large reserve list of volunteers ready to fill any potential spaces.


Will RLWC2021 be providing training? 

Yes, we will be providing numerous training sessions to The Power Squad that will cover everything that you need to know before the tournament. This will include role specific training so that you feel comfortable with your role before the tournament starts.  

When will training be? 

We’re unable to provide specific dates, but training will be over August/ September 2022. 

When will I hear about training? 

We aim to invite volunteers to any training sessions in July 2022. All communications will come via email. 

Will I need to attend training in person? 

Training will be mostly online however we will be offering opportunities for The Power Squad to attend in-person events where you will meet other volunteers you will be volunteering with as well as the RLWC2021 team. 

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